About the role
AI summarisedThis is an associate-level customer contact communications role at Accenture, a global professional services company. The role involves investigating and prioritizing advertising issues, owning tasks end-to-end, and communicating solutions to sales teams and advertisers. It requires strong interpersonal skills, problem-solving ability, and experience in customer service or call centers.
BusinessFull-timeOperations & Delivery
Key Responsibilities
- Develop deep knowledge within a complex product group.
- Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
- Own tasks end-to-end until they are assigned to specialist.
- Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
- Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
- Partner with product support group specialists to determine solutions to advertising bugs and product confusion
- Facilitate a high-end customer experience related to support for advertising bugs
- Mentor team members and own product support areas
- Identify areas of improvement in the existing process
Requirements
- Diploma holder
- Minimum of 1 year of experience Customer Service/Call Centre
- Excellent oral and written communication skills required.
- Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
- Aptitude to support sophisticated products.
- Ability to overcome a product learning curve.
- Ability to think critically and problem seek.
- Ability to work in teams.
- Proficient in English
- Proficient with using computers
- Able to work on Shifting schedule – AM shift 7AM to 4PM and PM shift 11AM to 8PM
- With weekend work rotating monthly according to client demands