About the role
AI summarisedThe Service Team Lead oversees a team responsible for the installation, maintenance, and repair of building management systems, fire detection, and security systems. This role involves coordinating service operations, ensuring compliance with safety standards, managing customer relationships, and driving team performance to deliver reliable technical support across client sites.
IndustrialOnsiteCustomer Services
Key Responsibilities
- Lead and manage a team of service technicians in the BMS, fire, and security systems domain
- Plan, schedule, and oversee preventive and corrective maintenance activities
- Ensure all work complies with relevant safety, quality, and regulatory standards
- Coordinate with clients to understand service needs and provide technical guidance
- Manage service contracts, including response times and SLA adherence
- Troubleshoot complex system issues and provide technical escalation support
- Monitor team performance, provide coaching, and conduct performance reviews
- Maintain accurate service records, documentation, and reporting
- Support training and development of team members on new technologies and procedures
- Collaborate with sales and engineering teams to identify upgrade or retrofit opportunities
Requirements
- Proven experience in building management systems, fire alarm, or security systems
- Strong technical knowledge of BMS, fire detection, access control, and CCTV systems
- Experience leading technical teams in a service or field operations environment
- Familiarity with relevant industry standards (e.g., BS 5839, EN 54, ISO 9001)
- Ability to read and interpret electrical and system schematics
- Strong customer service and communication skills
- Proficiency in using CMMS or service management software
- Valid driver’s license and willingness to travel to client sites
- Certifications in fire safety, security systems, or BMS platforms (e.g., Siemens, Honeywell, Schneider) are advantageous
- Ability to manage multiple priorities and work under pressure
- Experience in preparing service reports, risk assessments, and method statements
- Knowledge of health and safety regulations related to electrical and mechanical systems