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Abbott

Area Service Director

Abbott
HealthcareSingaporeOnsitePosted 20 hours ago
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About the role

AI summarised

Senior director-level role leading regional service operations for diagnostic equipment across multiple countries. Responsible for strategic planning, budget management, and directing a large field service organization with 200-300 indirect reports.

HealthcareOnsite

Key Responsibilities

  • Partner with General Managers to define and achieve the long-range strategic plan for the region, balancing long-term goals with short-term business needs
  • Implement and execute service and support strategy, budget and resource planning to drive efficiency, profitability, customer loyalty, standardization and harmonization of service tools and processes
  • Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs
  • Provide direction and leadership for the field service organization, fostering a healthy, growing business
  • Ensure development activities are in place to maintain a constant supply of high-performing talent
  • Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives
  • Responsible for strategic initiatives regarding technical service support, escalation and training
  • Oversee and manage several departments within the Area Service function
  • Set technical strategy for Service for product families and translate strategy into specific actions
  • Work with Global Service directors on country strategies within given product platforms
  • Establish goals and ensure projects are completed on time and within budget

Requirements

  • Direct Reports: 3-5, including managers of different areas of the Service business (Level 3 escalation, training, refurbishment center and Implementation & Installation Team)
  • Indirect Reports: 200-300 including second-level reports and dotted-line reports including country managers and front-line Service roles
  • Reports to the DVP Global Service and serves as a member of their staff
  • Ensures compliance with regulatory agencies and that systems, procedures, and management structures are in place to meet goals ethically and legally
  • Interfaces with relevant Core Lab partners in areas such as Global Technical Operations, Quality, Marketing, Finance, Pricing, Sales, Commercial Operations, Training, and HR
  • Responsible for implementing and maintaining the effectiveness of the quality system
  • Provide direct management and counsel to staff to ensure goals are met