About the role
AI summarisedAWS is seeking a Data Center Operation Technician to join its Infrastructure Operations team. The role involves on-site management of hardware lifecycle, including server rack installation, hardware break-fix, and troubleshooting network issues in a 24x7 shift rotation environment.
BusinessFull-time
Key Responsibilities
- Work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
- Server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- Work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- Perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- Contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members of the team.
- Covering 24x7 shift rotation.
Requirements
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure