About the role
AI summarisedThis is a customer-facing role in DBS Consumer Banking Group, responsible for handling loan-related inquiries, retention, and outbound calls. The officer reviews customer loan packages, manages expectations, and achieves referral targets while supporting team operations.
BusinessFull-timeGeneral
Key Responsibilities
- Attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
- Review customer's existing loan package and advice accordingly on the various options available.
- Protect loan portfolio by managing customer expectations on loan repricing package offered.
- Respond and follow up on customers' request promptly and accurately.
- Ensure comprehensive knowledge of the bank's product and services available from time to time.
- Achieve referral targets set by business.
- Cover Team Manager's duties in their absence and coaching to new staff.
Requirements
Requirements were not listed in the extracted data for this post.