About the role

AI summarised

The Customer Operations Officer at Rolls-Royce in Singapore manages end-to-end customer service delivery, acting as the voice of the customer internally and ensuring operational excellence across regional service activities. The role involves coordinating with cross-functional teams, managing orders and service requests, monitoring KPIs, and driving continuous improvement initiatives.

AerospaceFull-timeServices

Key Responsibilities

Act as the primary interface with customers, directly managing service delivery and supporting fleet health performance
Serve as the voice of the customer internally, ensuring customer priorities are clearly communicated and actioned
Coordinate with internal stakeholders across Fleet Planning, MRO, Engineering, Supply Chain, and Commercial teams to ensure seamless execution of services
Manage customer orders, service requests, and operational activities from initiation to completion, ensuring accuracy and timeliness
Work closely with the regional Customer team to achieve business objectives and drive customer success outcomes
Embed and execute the Customer Operations Production System through structured governance and planning activities
Monitor operational performance, track key KPIs, and ensure timely escalation and resolution of issues
Drive continuous improvement initiatives, including process optimisation and customer engagement activities
Prepare reports, dashboards, and presentations to support operational reviews and decision-making
Maintain strong documentation standards across systems (e.g. SAP) and ensure compliance with internal processes

Requirements

Diploma or equivalent in Business, Engineering, Supply Chain, or a related discipline
2–5 years of experience in customer operations, service coordination, or order management
Experience in engineering, aerospace, manufacturing, or industrial environments is preferred
Familiarity with ERP systems (e.g. SAP) and operational workflows
Strong stakeholder management and coordination skills across multiple functions
Ability to manage competing priorities in a fast-paced, operational environment
Strong analytical thinking with the ability to interpret operational data
Drives delivery of contracted services to the required quality and timelines
Demonstrates strong problem-solving capability, with the ability to evaluate options and think strategically
Maintains strong management of daily operational KPIs (ERP, Offlog, Workscopes, CRCs)
Tracks, updates, and escalates key actions effectively
Demonstrates disciplined execution and continuously improves operational standards
Prioritizes tasks effectively with minimal supervision
Independently tracks and manages key operational KPIs