About the role

AI summarised

The Assistant Manager, Service Sales at Rolls-Royce Power Systems drives service sales and business development for mtu applications in the marine and industrial sectors. The role involves managing customer relationships, achieving revenue targets, and expanding market presence through strategic sales initiatives.

AerospaceFull-timeCustomer Management

Key Responsibilities

Plan, monitor and report application business performance, including service sales contribution towards Aftermarket & Technical Services (ATS) goals.
Proactively sell mtu service products to end users and governmental customers, following the route-to-market strategy.
Grow service business revenue through customer retention, upselling, and market expansion.
Develop and sustain strong relationships with customers, distributors, and key accounts to drive business success.
Support network development and continuous improvement of service business capabilities.
Provide accurate and timely service, customer, and market information to relevant internal stakeholders.
Ensure customer satisfaction by managing expectations, handling escalations, and resolving issues effectively.
Conduct customer visits, business reviews, and performance discussions to strengthen partnerships.
Achieve incoming orders and revenue targets.
Maximise profitability through strategic pricing and effective contract negotiation.
Ensure quotes are prepared in accordance with applicable regulations and submitted on time.
Implement approved sales strategies and initiatives within the assigned territory.

Requirements

Degree or Diploma in Engineering, Business Administration, Marine, or related discipline (or equivalent qualification).
Minimum 8 years of experience in sales or service within the marine or industrial sectors.
Experience working with governmental agencies is a plus.
Strong track record in customer relationship management and service sales performance.
Strong communication, interpersonal, negotiation, and presentation skills.
Customer-oriented mindset with a proactive and collaborative approach.
Good command of both written and spoken English and Chinese.
Ability to work effectively in a challenging and dynamic environment.
Willingness to travel for business as required.