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Rolls-Royce

Customer Support Manager, Project System Business (Data Centre), APAC

Rolls-Royce
Aircraft MRO & Aviation EngineeringTukang, SingaporeFull-time1 weeks ago
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About the role

AI summarised

The Customer Support Manager for Project System Business (Data Centre) in APAC at Rolls-Royce leads regional service operations and technical support for mtu power generation systems, focusing on data centre and mission-critical applications. The role provides 2nd level technical leadership, drives service quality, commissioning excellence, and lifecycle support for diesel and gas gensets and control systems across the APAC region.

AerospaceFull-timeServices

Key Responsibilities

  • Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, with priority on data centre and critical infrastructure projects
  • Act as escalation point between APAC distributors and Global Level 3 / R&D / Factory teams
  • Lead complex troubleshooting across mechanical, electronic, automation and software systems
  • Analyze operating data to diagnose failures, identify root causes, and drive corrective actions
  • Determine warranty vs commercial responsibility for defects with strong technical justification
  • Participate in engineering reviews, validation, operability studies, and commissioning planning for projects
  • Review commissioning procedures and technical deliverables, identifying gaps and risks early
  • Provide technical oversight during commissioning of data centre power systems, ensuring compliance with specifications and uptime requirements
  • Support project teams to resolve product and operational issues through closure
  • Drive service quality improvement initiatives across APAC
  • Lead investigations, corrective actions, and continuous improvement programs
  • Work with distributors and service teams to standardize processes and elevate regional capabilities

Requirements

  • Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline
  • Minimum 8–12 years of experience in service operations, technical support, or commissioning within: Power generation, Diesel/gas engines, Critical infrastructure environments
  • Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments
  • Proven experience supporting or managing APAC regional service operations
  • Strong knowledge of: Diesel & gas generator systems (mtu preferred), Engine platforms: Series 4000 / 2000 / 1600, Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)
  • Ability to troubleshoot across: Mechanical systems, Electrical systems, Automation and software layers
  • Experience in commissioning, root cause analysis, and failure investigation
  • Ability to operate at both hands-on technical and strategic service operations level
  • Strong decision-making capability in high-pressure, uptime-critical environments
  • Understanding of warranty, commercial claims, and service cost structures
  • Ability to influence distributors and stakeholders without direct authority
  • Strong stakeholder management across global and regional teams
  • Clear communicator able to translate complex technical issues into actionable outcomes
  • Highly structured, detail-oriented, and accountable
  • Comfortable working in ambiguous and fast-paced project environments
  • Willingness to travel across APAC to support projects and critical issues
  • Experience working with distributors and external service partners is highly preferred
  • Exposure to data centre commissioning standards and uptime requirements (Tier III / IV environments) is a strong advantage