About the role
AI summarisedApplication Support Engineer role at a bank, responsible for ensuring application stability and providing technical support for banking systems.
BusinessFull-timeGeneral
Key Responsibilities
- Provide L2/L3 application support for banking applications
- Monitor application performance and troubleshoot issues
- Coordinate with development teams for bug fixes and enhancements
- Manage incident, problem, and change management processes
- Perform root cause analysis and implement preventive measures
- Support application deployments and releases
- Maintain documentation and knowledge base
- Ensure compliance with ITIL processes and bank policies
Requirements
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in application support
- Strong knowledge of Unix/Linux and SQL
- Experience with banking applications (e.g., core banking, payments)
- Familiarity with ITIL framework
- Excellent problem-solving and communication skills
- Ability to work in shifts and on-call support
- Experience with monitoring tools (e.g., Splunk, AppDynamics)
- Knowledge of scripting languages (e.g., Shell, Python)
- Understanding of financial products and banking operations