Jobfoundry
Jobfoundry
Apple

Business Operations Support (12 months contract)

Apple
TechnologySingaporeFull-time4 months ago
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About the role

AI summarised

This role is part of the Pacific Operations System & Process Function, focusing on managing complex global and regional initiatives within Pacific Operations, including Reseller Operations, Online Store Fulfillment, Retail Logistics, and Supply/Demand Management. The position involves executing Business System and Process Support activities with a focus on SAP modules and boundary systems, including critical issue management, problem management, and supporting peak events like new product launches.

TechnologyFull-timeOperations and Supply Chain

Key Responsibilities

  • Critical Issue Management & Executive Communications, working with business and IS&T team on triage, communication, business recovery and post ops.
  • Problem Management based trending analysis. Work with IS&T applications, infrastructure, business and project teams to understand root cause, mitigate business impact and establish preventive actions.
  • Support business activities around Peak Events (New product launch and Promotions) and systems-related post-ops management.
  • Program/Project management on System upgrade initiatives (Support pack, infrastructure changes, enhancement and fixes) & systems downtimes.
  • Knowledge documentation and process improvement.
  • Drive for effective change management when necessary.
  • Ensure process integration across organization, both regionally and globally.

Requirements

  • In-depth knowledge and experience in project and process management.
  • Minimum of 6-8 years relevant experience.
  • Proven track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks.
  • SAP System and process savvy.
  • Strong Project Management experience with attention to detail.
  • Proven experience working effectively in a matrixed, global organization.
  • Good process re-engineering skills.
  • Excellent operation issue resolution skill.
  • Excellent people and communication (written and spoken) skills.
  • Good teamwork attitude.
  • Ability to work with ambiguity.
  • Self-motivated, driven individual who is comfortable working in a global, fast-paced environment.
  • Prior consulting experience in a similar hi-tech industry is desirable.
  • Proven experience as a change agent having effectively implemented change in large cross functional organization.
  • Large Cross Functional project implementation experience.
  • Experience working on projects for teams based outside Singapore, e.g. virtual teams.