About the role
AI summarisedSenior Delivery Engineer role in Workplace Technology at a global bank, responsible for delivering and supporting workplace technology solutions, managing projects, and ensuring seamless user experience.
BusinessFull-timeGeneral
Key Responsibilities
- Lead the delivery of workplace technology solutions including hardware, software, and collaboration tools.
- Manage end-to-end project lifecycle from requirements gathering to deployment and support.
- Collaborate with cross-functional teams to ensure alignment with business needs and technology standards.
- Provide technical guidance and mentorship to junior team members.
- Troubleshoot and resolve complex technical issues related to workplace technology.
- Ensure compliance with security policies and regulatory requirements.
- Drive continuous improvement initiatives to enhance user experience and operational efficiency.
- Maintain documentation and knowledge base for supported technologies.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 8 years of experience in workplace technology or IT delivery.
- Strong knowledge of Windows and Mac operating systems, Active Directory, and Office 365.
- Experience with collaboration tools such as Microsoft Teams, Zoom, and Slack.
- Proven project management skills with ability to manage multiple priorities.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced, global environment.
- Relevant certifications such as ITIL, PMP, or Microsoft certifications are preferred.
- Experience in financial services or banking industry is a plus.