About the role

AI summarised

This role is for an SAP Enterprise Application Optimization Specialist responsible for resolving operational issues in SAP systems, primarily in Sales Order-to-Revenue processes across Retail, Digital Stores, and Sales Channels. The specialist will work with global teams, manage incident tickets, production escalations, and ensure timely remediation.

TechnologyFull-time

Key Responsibilities

Tackle operational issues within SAP systems, primarily in the Sales Order-to-Revenue business processes, as well as across Retail, Digital Stores, and Sales Channels domains.
Work closely across regions with business and technical teams in multiple locations and time zones.
Resolve business-impacting issues and carry accountability for all aspects of system support.
Handle incident tickets.
Manage production issue escalations.
Ensure timely remediation.

Requirements

Bachelor's Degree from accredited university in Computer Science/Information Technology or a related field with Retail and Sales Domain experience.
At least 5 years of functional working experience in SAP SD.
Hands-on experience with SAP BRF+, SAP IS-Retail, SAP Hybris/Commerce, FSCM, API-based integrations, and Worksoft automated testing will be added advantage.
Independent and self-driven individual are must-have qualities.
Strong understanding of end-to-end enterprise processes, including order management, payment processing, logistics.
Critical problem solver backed up with quantitative aptitude, excellent communication and interpersonal skills.
Proven ability to work in cross functional environment collaborating with stakeholders.
Demonstrates creativity, innovation and proactive approach to challenge conventional norms.
Experience working with SAP ECC, S/4HANA, S/4 Hana Cloud BTP, SAP Rise or AI-driven integration frameworks, prompt engineering is an advantage.
Debugging experience in ABAP and ability of code walkthrough in programming languages like ABAP, Python, Java, HTML, SQL queries will be a significant plus.