Service Ambassador, Sentosa Express

Key Responsibilities

• Opening and closing of Sentosa Express stations including all facilities and amenities.
• Conducting regular station inspections and security checks which include checking, monitoring, and ensuring functionality and cleanliness of the station's facilities such as escalators, lifts, lights, fans, barricades, equipment (first aid kit, fire extinguisher, emergency buttons), and amenities (toilet and nursing room), etc.
• Working with Sentosa Development Corporation (SDC) Command Centre(s) to report and follow up faults with relevant SDC's departments for rectification, if any.
• Facilitating urgent corrective maintenance works that affects guests' movement at stations during service operating hours without compromising guests' safety.
• Coordinating with Operation Command Centre (OCC) and external agencies on recovery efforts during major incidents or service disruptions.
• Providing warm and friendly service and being proactive to help when needed, such as assisting guests with priority boarding (e.g., elderly, pram, wheelchair access), and providing guest services at various touch points in vicinity of the Sentosa Express stations.
• Managing crowd control, including station evacuation by deploying queue management barricades, and providing queue line control for the entire queue leading to express service.
• Managing deployment of signages and providing directions for guest diversion to an alternate mode of transport during peak periods and/or Sentosa Express Service delay/disruption.
• Coordinating crowd handling/diversion of guests to alternate mode/s of transport during crowded situations.
• Assisting in the detrainment of scheduled or unscheduled monorails.
• Providing first-line maintenance of PGD/PSD with approved SOP for recovery of fault.
• Providing information to Sentosa guests, not limited to transportation, attractions, way-finding information, ongoing island attraction promotions, events, etc.