About the role
AI summarisedThis is a contract Operations Support Engineer role within a technology consulting firm. The engineer will provide operational support, troubleshoot issues, and assist with system maintenance to ensure smooth service delivery for clients.
BusinessFull-timeGeneral
Key Responsibilities
- Provide operational support for technology systems and infrastructure.
- Troubleshoot and resolve technical issues in a timely manner.
- Assist in system maintenance, upgrades, and patching.
- Monitor system performance and ensure high availability.
- Document operational procedures and maintain knowledge base.
- Collaborate with cross-functional teams to support project deployments.
- Respond to incidents and participate in root cause analysis.
- Support compliance and security requirements as per client policies.
Requirements
- Diploma or degree in Computer Science, Information Technology, or related field.
- At least 2 years of experience in IT operations or support role.
- Familiarity with Windows and Linux operating systems.
- Knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Experience with monitoring tools and ticketing systems.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work in a team and independently.
- Willingness to work on rotating shifts if required.
- Relevant certifications (e.g., ITIL, CompTIA) are a plus.