About the role

AI summarised

Join Accenture as a Customer Communications Associate and play a key role in providing high-end support for advertising bugs and product issues, ensuring client satisfaction through expert technical communication and problem resolution.

ConsultingOnsiteOperations & Delivery

Key Responsibilities

Investigate and prioritize advertising issues, escalating to specialists when further troubleshooting or de-bugging is required.
Own assigned tasks end-to-end until they are passed to a specialist.
Discern product confusion from bugs and advise the sales team on solutions to achieve desired client outcomes.
Partner with product support group specialists to determine resolutions for advertising bugs and product confusion.
Mentor team members and own specific product support areas.
Identify areas for improvement within existing processes.

Requirements

Bachelor degree or Diploma holders welcome (Fresh Grads encouraged).
Excellent oral and written communication skills.
Ability to rapidly assess, analyze, resolve, or troubleshoot issues and distill findings into clear communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve quickly.
Strong critical thinking and problem-solving abilities.
Ability to work effectively in a team setting.
Proficiency in English.
Proficient with computer usage.
Ability to work on shifting schedules (AM shift: 7 AM - 4 PM, PM shift: 11 AM - 8 PM).
Willingness to rotate weekend work monthly based on client demands.