About the role

AI summarised

The Online Execution Analyst supports Apple's online order fulfillment by ensuring timely shipping and delivery, improving supply chain processes through analytics and automation, and collaborating across teams to drive operational excellence. The role involves monitoring performance, identifying inefficiencies, leading system improvements, and reporting on key metrics using tools like Tableau. Candidates should have a graduate degree and 5-7 years of experience in operations, supply chain, or analytics, with strong analytical and communication skills.

TechnologyOnsiteOperations and Supply Chain

Key Responsibilities

Support daily online operations related to order management, peak events & new product introduction execution activities
Build and strengthen relationships with Apple Online, Supply Demand Management / Supply Demand Execution, Logistics, Finance, Legal / Compliance teams
Review past tickets, issues and challenges impacting OTP performance identifying bottlenecks, challenges or issues to transform process and drive solutions with required stakeholders as needed
Proactively and critically review processes and systems to identify inefficiencies in processes to reduce manual intervention and increase execution speeds
Lead or participate in cross-functional initiatives including business requirements definition, User Acceptance Testing (UAT) as required in order to implement new, improved systems/processes capabilities that have impact to peak event planning/execution
Document and implement new processes effectively through change management and cross-functional collaboration
Partner with cross functional team to driving innovative end-to-end solutions focused on improving Apple’s click to deliver processes and/or making them more carbon neutral
Produce reports to supervise the performance of direct channels to deliver online performance metrics reporting (Quarterly balance scorecard, Weekly Business Reviews, etc.)
Deep-dive anomalies and perform root cause analysis to pinpoint areas for improvement to ensure operational excellence
Utilize advanced analytical tool such as Tableau to generate insights on team-level KPIs including but not limited to ticket volumes, manual interventions etc.

Requirements

Graduate Degree in fields such as Statistics, Applied Analytics, Supply Chain Management, Operations, Decision support, Information technology, or Finance
Minimum 5-7 years of proven experience in operations, supply chain management, operation analytics or business process re-engineering
Added advantage for e-commerce and online execution experience
Proven analytical skills and expertise in data visualization tools, with good ability to translate complex findings to a business audience
Advance Excel, Tableau, etc
Basic coding skills for automating simple, operational repetitive tasks (via Excel macros, Python, etc)
Solid experience in using SAP or equivalent ERP systems
Adaptable and flexible to work in a fast-paced matrix organization with strong relationship and stakeholder management skills to foster consensus and collaboration
Strategic problem solver with demonstrated ability to envision the future state of the end-to-end process and make improvement recommendations
Meticulous with excellent attention to detail
Proven ability to multitask and prioritize diverse tasks with a track record to meet hard deadlines
Strong communication skills, both written and verbal, with capability to present to senior management