About the role
AI summarisedThe Service Operations Manager leads regional technical support and service governance for mtu power generation systems in APAC, focusing on mission-critical data center applications.
AerospaceOnsiteServices
Key Responsibilities
- Provide 2nd Level technical support for mtu engines, gensets, and control systems with priority on data centre projects
- Act as an escalation point between APAC distributors and Global Level 3, R&D, and factory teams
- Lead complex troubleshooting across mechanical, electronic, automation, and software systems
- Analyze operating data to diagnose failures, identify root causes, and drive corrective actions
- Provide technical oversight during commissioning of data centre power systems to ensure uptime requirements
- Determine warranty versus commercial responsibility for defects with technical justification
- Standardize service practices and commissioning procedures across the APAC region
- Partner with Service Sales to validate technical aspects of repair strategies and service proposals
Requirements
- Degree in Electrical, Mechanical, Mechatronics, or related Engineering discipline
- Minimum 8–12 years of experience in service operations, technical support, or commissioning
- Mandatory experience in Data Centre, Mission-Critical, or Hyperscale environments
- Strong knowledge of diesel and gas generator systems, specifically mtu Series 4000, 2000, and 1600
- Technical expertise in control systems, automation, and software platforms like FOXBAT or EnergetIQ
- Willingness to travel across APAC to support projects and critical issues
- Experience working with distributors and external service partners
- Ability to operate in high-pressure, uptime-critical environments