About the role
AI summarisedThe Head of Application COE and Application Team Lead is responsible for end-to-end leadership of CRM, HSE, Risk Management, and Sustainability platforms for Keppel Group and all business applications within Keppel InfraDiv. This role covers application operations, governance, team management, and strategic planning, ensuring applications are stable, secure, compliant, and aligned with business needs. The position acts as the key bridge between business stakeholders and IT, driving standardisation and best practices across plants and entities.
IndustrialFull-timeGeneral
Key Responsibilities
- Own the overall availability, performance, and reliability of business applications used across the organization
- Ensure incidents, service requests, and problems are managed in line with agreed SLAs and ITSM processes
- Serve as the escalation point for major application incidents and business-impacting issues
- Ensure timely root cause analysis is conducted for major or recurring issues, with corrective and preventive actions implemented
- Oversee application patching, upgrades, version control, and end-of-life planning
- Ensure applications remain fit for purpose in supporting plant operations, corporate functions, and regulatory obligations
- Lead and manage application support and delivery teams, including AMS and application specialists
- Establish clear roles, responsibilities, and coverage models across the application teams
- Set performance expectations and provide regular guidance, coaching, and feedback
- Ensure appropriate skill development, cross-training, and succession planning
- Promote a disciplined, service-oriented, and accountable culture within the team
- Ensure adequate documentation and knowledge transfer to reduce key person dependency
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 10+ years in technology leadership roles, with extensive experience in application development, system architecture, and governance.
- Strong experience in enterprise application support and delivery
- Proven track record in managing teams and multiple applications
- Solid understanding of ITSM processes, including incident, problem, and change management
- Strong stakeholder management and vendor management skills
- Structured, detail-oriented, and governance-focused mindset
- Ability to balance operational stability with transformation and improvement
- Experience operating in regulated, operational, or infrastructure environments