About the role
AI summarisedThis is a senior-level role in technology consulting, focusing on leading maintenance and support for data and analytics systems. The position involves managing support teams, ensuring system reliability, and driving continuous improvement for client engagements.
BusinessFull-timeGeneral
Key Responsibilities
- Lead and manage the maintenance and support team for data and analytics platforms.
- Ensure high availability and performance of data systems through proactive monitoring and incident management.
- Coordinate with cross-functional teams to resolve technical issues and implement enhancements.
- Develop and maintain support processes, SLAs, and documentation.
- Drive continuous improvement initiatives to optimize system reliability and efficiency.
- Provide technical guidance and mentorship to junior team members.
- Collaborate with clients to understand their support needs and ensure satisfaction.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 8 years of experience in IT support, with at least 3 years in a leadership role.
- Strong knowledge of data and analytics technologies (e.g., SQL, ETL, data warehousing).
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Proven ability to manage incident, problem, and change management processes.
- Excellent communication and stakeholder management skills.
- ITIL certification is preferred.
- Experience in a consulting environment is a plus.