About the role
AI summarisedManage and provide high-level technical customer support for MTU & Detroit Engines and systems across the APAC region, overseeing installations, commissioning, and field service recovery.
AerospaceOnsiteServices
Key Responsibilities
- Clarify technical requirements for all MTU & Detroit Engines and systems to customers.
- Provide technical support, including troubleshooting problems with Distributors, Service Partners, OEMs, and customers.
- Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region.
- Conduct installation and commissioning discussions and pre-installation checks with relevant MTU support groups and OEMs.
- Review service information, PIDs, installation reports, and travel reports pertaining to commissioning and field service work.
- Evaluate data and reports related to commissioning, breakdown, and field repairs on application engines.
- Supply diagnostic processes to OEMs' service partners, Distributors, and customers to resolve issues.
- Coordinate field work and service recovery with local service partners and Distributors.
- Provide on-site investigations/troubleshooting in the APAC region when required.
- Support warranty claims evaluation and provide justification for approval or rejection according to PSPM.
Requirements
- Experience in technical support for industrial engines (MTU & Detroit preferred)
- Proven ability to troubleshoot complex mechanical/engine issues
- Experience supervising installations and commissioning projects
- Strong analytical skills to review technical reports and data
- Ability to coordinate complex field service operations across regions
- Familiarity with warranty claim processes is beneficial