About the role
AI summarisedThe Senior Analyst will support application end-users by identifying and coordinating issues affecting their application areas, while gaining a deep understanding of the organization’s workflow and policies. This role involves incident management, system maintenance/change, and acting as a crucial communication bridge between technical teams and business stakeholders.
ConsultingOnsiteTechnology Architecture
Key Responsibilities
- Gather information from diverse sources to critically evaluate and define problems, developing proactive resolution plans.
- Guide workflow direction by comprehending the organization's operational and clinical requirements.
- Modify system configurations to align with end-users' business needs, including workflow design and advanced configuration.
- Conduct system testing, documentation, secure stakeholder approval, and manage production deployment of changes.
- Bridge communication between the technical team and stakeholders such as Epic representatives, business community members, process analysts, and end-users.
- Collaboratively identify and resolve application issues to ensure system alignment with business requirements through project team meetings.
Requirements
- Experience supporting application end-users in a healthcare setting is ideal.
- Strong communication and stakeholder management skills are essential.
- Ability to manage incidents by gathering data and developing resolution strategies.
- Proficiency in understanding operational and clinical workflows.
- Experience with system configuration modification and deployment cycles.