About the role
AI summarisedThe Service Operations Manager, Project System Business (APAC) is responsible for leading regional service operations and technical support for mtu power generation systems, with a strong focus on data centre (hyperscale and mission-critical) applications. This role provides 2nd Level technical leadership and service governance across APAC, supporting distributors, project teams, and key accounts to ensure operational excellence and minimize downtime risk.
AerospaceOnsiteServices
Key Responsibilities
- Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, prioritizing data centre and critical infrastructure projects.
- Act as the escalation point between APAC distributors and Global Level 3 / R&D / Factory teams for complex issues.
- Lead troubleshooting across mechanical, electronic, automation, and software systems to diagnose failures and drive corrective actions.
- Participate in engineering reviews, validation, operability studies, and commissioning planning for mission-critical projects.
- Drive service quality improvement initiatives across the APAC region and lead continuous improvement programs.
- Support Service Sales by reviewing technical aspects of quotations for service and project-related activities.
- Serve as a trusted technical advisor to hyperscale data centre customers and internal stakeholders across APAC.
Requirements
- Degree in Electrical, Mechanical, Mechatronics, or related Engineering discipline.
- Minimum 8–12 years of experience in service operations, technical support, or commissioning.
- Proven experience within Power generation Diesel/gas engines or critical infrastructure environments.
- Mandatory experience supporting Data Centre / Mission-Critical / Hyperscale environments.
- Proven experience managing or supporting APAC regional service operations.
- Ability to provide strong technical justification for warranty vs commercial responsibility determinations.