About the role
AI summarisedThe Assistant Station Manager supports daily operations of LRT stations, ensuring safety, security, and excellent customer service. This role involves managing station and train operations, responding to incidents, and performing administrative duties. It is a customer-facing position requiring shift work and a service-oriented mindset.
TransportFull-timeGeneral
Key Responsibilities
- Ensure a safe and secure travel experience for our commuters.
- Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort.
- Ensure delays and incidents are responded promptly and handled appropriately.
- Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.
- Provide excellent commuter-centric customer service at station
- Conduct security patrol within station premises
- Conduct checks to ensure station equipment are in good working condition
- Respond to alarm status promptly e.g. fire alarm, ESP, etc.
- Perform crowd control to facilitate the movement of commuters at station concourse and platforms
- Carry out first-line recovery of trains, station and trackside equipment
- Perform administrative duties
- Provide excellent commuter-centric customer service in train
Requirements
- NITEC in an Engineering discipline
- Able to work on three rotating shift including weekends and public holidays
- Candidate with no experience are welcomed to apply
- Basic computer literacy
- Customer-service oriented
- Likes to work with people of all levels
- Committed and has passion for work
- Positive and open mind-set
- Meticulous and alert
- Ability to take initiative to make changes for better organization efficiency and effectiveness
- Ability to work independently and be a good team player
- Ability to work under stress and pressure
- Ability to communicate effectively and clearly
- Effective interpersonal skills
- Proficient in English and preferably in one other official language