About the role
AI summarisedThe role is a Digital Platforms Support Specialist within Global Markets at a bank, responsible for supporting digital trading platforms and providing technical assistance to clients and internal teams.
BusinessFull-timeGeneral
Key Responsibilities
- Provide first-line support for digital platforms used in global markets trading
- Troubleshoot and resolve technical issues related to trading applications
- Monitor platform performance and escalate critical incidents
- Assist clients with platform onboarding and configuration
- Collaborate with development teams to improve platform stability
- Document support procedures and maintain knowledge base
- Participate in system testing and deployment activities
- Generate reports on platform usage and incident trends
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2-5 years of experience in technical support or IT operations
- Knowledge of financial markets and trading platforms
- Proficiency in SQL and scripting languages (e.g., Python, PowerShell)
- Experience with incident management tools (e.g., ServiceNow, Jira)
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to work in a fast-paced, 24/7 trading environment
- Familiarity with FIX protocol and market data feeds
- Understanding of network fundamentals and system administration