About the role
AI summarisedThe Head of Global Retail Training & Development leads the design and implementation of training strategies for a global retail organization, overseeing curriculum development, delivery, and evaluation to enhance sales performance and customer experience.
Consumer ElectronicsFull-timeSales Training
Key Responsibilities
- Develop and execute a global retail training strategy aligned with business objectives.
- Lead the design and delivery of training programs for sales associates, store managers, and regional trainers.
- Partner with cross-functional teams to identify skill gaps and create targeted learning solutions.
- Manage a team of training professionals across multiple regions.
- Establish metrics to measure training effectiveness and ROI.
- Drive continuous improvement of training content and delivery methods.
- Oversee the adoption of digital learning platforms and tools.
- Ensure consistency of training standards across all retail locations.
Requirements
- 10+ years of experience in retail training or learning and development.
- Proven track record of leading global training initiatives.
- Strong understanding of adult learning principles and instructional design.
- Excellent leadership and team management skills.
- Ability to influence and collaborate with senior stakeholders.
- Experience with learning management systems and e-learning authoring tools.
- Bachelor's degree in Education, Business, or related field; Master's preferred.
- Fluency in English; additional languages a plus.
- Willingness to travel internationally up to 30%.