About the role

AI summarised

As a Systems Process Specialist, you will be part of the support, continuous improvement, and onboarding/adoption value streams, acting as a Subject Matter Expert (SME) to enhance business processes and underlying IT applications within a critical manufacturing environment.

BiopharmaOnsite

Key Responsibilities

Serve as the primary Single Point of Contact (SPOC) for site stakeholders, providing 24x7 on-call rotational support for high-priority manufacturing applications.
Lead end-to-end incident management, coordinating closely with end users and site business stakeholders during major P1/P2 incidents.
Collaborate with global IT teams across various locations and time zones to monitor service ticket closures, validate resolutions, and perform necessary testing.
Support new IT initiatives, product/system rollouts, and Go-Live events at the site while ensuring adherence to Roche's IT quality policies and SOPs.
Act as a subject matter expert on IT technical requests during GMP audits and planned/unplanned events, supporting the application/system lifecycle.

Requirements

BS or higher degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, Business Administration, or equivalent.
2-5 years of relevant work experience in the pharmaceutical industry or IT/OT fields.
Solid experience with SAP (ERP, S/4 HANA) and EWM (e.g., Plan to Delivery Product, Plan to Retire Asset), OR strong experience with Pharmaceutical manufacturing processes.
Comfortable working in a dynamic environment requiring participation in a 24x7 on-call rotation for critical manufacturing operations.