Jobfoundry
Jobfoundry
EY

ServiceNow Platform Architect (Financial Services) Manager, Technology Consulting

EY
BusinessSG, 048583Full-time2 weeks ago
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About the role

AI summarised

Manager-level ServiceNow Platform Architect role in the Technology Consulting practice of a global professional services firm, focused on financial services clients. Responsible for leading the design, architecture, and implementation of ServiceNow solutions, managing a team, and driving client engagements.

BusinessFull-timeGeneral

Key Responsibilities

  • Lead the design and architecture of ServiceNow solutions for financial services clients, ensuring alignment with business requirements and industry best practices.
  • Manage and mentor a team of ServiceNow consultants, providing technical guidance and career development support.
  • Drive client workshops and requirements gathering sessions to define solution scope and architecture.
  • Oversee the implementation of ServiceNow modules including ITSM, ITOM, ITBM, and Service Portal.
  • Develop and maintain technical documentation, including architecture diagrams, design specifications, and test plans.
  • Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems using REST APIs, SOAP, and Integration Hub.
  • Ensure solution quality through code reviews, testing, and adherence to ServiceNow best practices.
  • Support pre-sales activities including proposal development, solution demonstrations, and estimation.
  • Stay current with ServiceNow platform updates and emerging technologies to drive innovation.

Requirements

  • 6+ years of experience in ServiceNow platform architecture and implementation.
  • ServiceNow Certified System Administrator and Certified Implementation Specialist certifications.
  • Deep knowledge of ITSM, ITOM, ITBM, and Service Portal modules.
  • Proficiency in JavaScript, HTML, CSS, and AngularJS for ServiceNow development.
  • Experience with ServiceNow Integration Hub and REST/SOAP APIs.
  • Strong understanding of Agile methodologies and experience leading Agile teams.
  • Excellent stakeholder management and client-facing communication skills.
  • Proven ability to lead and mentor a team of technical consultants.
  • Bachelor's degree in Computer Science, Information Systems, Business, or related field.
  • Experience in the financial services industry is highly preferred.
  • ServiceNow Certified Master Architect or ITIL Foundation certification is a plus.
  • Willingness to travel occasionally for client engagements.