About the role
AI summarisedThe role is an Assistant Vice President (AVP) for Collections System Administration at a bank. The position involves managing and optimizing collections systems to support debt recovery operations.
BusinessFull-timeGeneral
Key Responsibilities
- Manage and maintain the collections system to ensure optimal performance and availability.
- Configure system parameters and rules to align with collections strategies and policies.
- Monitor system performance and troubleshoot issues to minimize downtime.
- Coordinate with IT and vendors for system upgrades, patches, and enhancements.
- Develop and maintain system documentation, including user guides and procedures.
- Provide training and support to collections team members on system usage.
- Generate and analyze reports to track collections effectiveness and system utilization.
- Ensure compliance with regulatory requirements and internal policies related to collections systems.
Requirements
- Bachelor's degree in Information Technology, Business, or related field.
- Minimum 5 years of experience in collections system administration or similar role.
- Strong knowledge of collections processes and systems.
- Experience with system configuration and data analysis.
- Proficiency in SQL and reporting tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Knowledge of regulatory requirements in banking collections.
- Experience with vendor management is a plus.