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CMA CGM

Customer Service Administrator 4

CMA CGM
BusinessMatosinhos, PTFull-time3 weeks ago
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About the role

AI summarised

This role is a Customer Service Administrator at CEVA Logistics, a global 3PL provider, supporting a major aerospace client from the regional Control Tower in Porto. The position involves managing daily operational and customer service activities, coordinating transport across multiple modes and providers, and ensuring customer satisfaction through quality and performance targets.

BusinessFull-timeGeneral

Key Responsibilities

  • Act as the first point of contact for customers, transport providers, suppliers and other supply chain stakeholders during day-to-day business
  • Handle customer's transport requests and related documentation, including data entry into affected IT systems
  • Manage transport bookings with service providers according to specified schedules and routings
  • Manage spot quotations with appointed service providers where necessary
  • Liaise with shipment origin and destination stakeholders on timely collection and delivery, including provision of required pre-alert information to involved stakeholders
  • Monitor and track shipment execution to ensure adherence of all supply chain stakeholders to agreed service levels
  • Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
  • Follow up on missing events and investigate data inconsistencies
  • Handle customer requests and supply chain incidents / disruptions in line with agreed service levels
  • Log and categorize incidents and conduct root cause analysis on deviations, assign and follow up on corrective actions
  • Collect data to support management of financial claims for lost / damaged shipments
  • Alert customer teams pro-actively in case of deviations and suggest alternative solutions

Requirements

  • 2+ years' experience in transport management / freight forwarding, preferably in an international setting
  • Operational hands-on experience in a similar role, ideally in a Control Tower or 4PL environment
  • Knowledge in airfreight operations, AOG and oversize cargo will be of advantage
  • General understanding of Supply Chain Management concepts and logistics processes
  • Good command of MS Office (Word, Excel, PowerPoint), experience with freight forwarding IT systems desirable
  • Excellent communication and interpersonal skills, both in direct interaction as well as in writing
  • Problem-oriented and customer centric mindset, with a desire to deliver high quality services to the customer
  • Organized and structured approach, with the ability to prioritize and handle multiple tasks efficiently
  • Thoroughness in completing assigned tasks, good time management skills
  • Excellent command of written and spoken English is mandatory, additional languages desirable