About the role
AI summarisedThe iTeam Manager, Customer Engineer leads a team of customer engineers in a district, overseeing their performance, development, and daily operations. This role serves as the primary interface between customers and internal product divisions, managing account planning, system installations, escalations, and financial forecasting. The position requires strong leadership, interpersonal skills, and compliance with global business conduct standards.
EquipmentOnsiteCustomer Service & Support
Key Responsibilities
- Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels
- Manages, coaches and directs all customer engineers in his/her district
- Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
- Gives formal updates to all employees on business, new hires, new products
- Initiates reports necessary for the business and acts as prime interface with Product Divisions: tech support, training, spares, reliability
- Monitors the mentor program so that all new engineers have a defined mentor
- Responsible for account planning with District Sales Engineer and provides support plan for system sales to CSD Management, Sales, Field Engineering
- Responsible for financial forecast for his/her district and cost efficiency, measured by financial result
- Responsible for system installation: planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
- Manages RMA procedure and measurement of engineers on their effectiveness
Requirements
Requirements were not listed in the extracted data for this post.