About the role
AI summarisedThe CT Product & Clinical Support Team Lead oversees a team responsible for providing technical and clinical support for computed tomography (CT) products. This role involves guiding team members in resolving customer issues, ensuring product performance, and supporting clinical users in healthcare settings. The position bridges technical expertise with customer-facing support to maintain high service standards for CT imaging systems.
IndustrialOnsiteCustomer Services
Key Responsibilities
- You will p rovide comprehensive CT application training independently to all levels of clinical, research and veterinary customers
- You will p erform system troubleshooting, image quality and radiation dose review, usage & workflow optimization
- You will e ngage customers in consultative & collaborative discussions on planning of CT research projects
- You will s upport customers with advanced imaging and research needs, eg use of prototypes and WIPs
Requirements
- You will u nderstand and develop expertise in competitive product comparisons
- You will s upport and conduct educational training initiatives, such as hands-on workshops, for CT and clinical topics.