About the role
AI summarisedCustomer Service Coordinator role focused on supporting clients and managing inquiries across various departments.
BusinessFull-timeGeneral
Key Responsibilities
- Assist customers with product inquiries and order tracking
- Resolve customer complaints and escalate issues as needed
- Coordinate with sales and technical teams to ensure smooth transactions
- Maintain accurate records of customer interactions
- Provide timely and accurate information to support sales processes
- Support onboarding new customers and ensure satisfaction
- Follow up with customers to confirm resolution and satisfaction
Requirements
- Strong communication and interpersonal skills
- Proficiency in customer service software
- Ability to handle multiple customer interactions efficiently
- Basic understanding of sales processes
- Excellent problem-solving abilities
- Customer service certification preferred