Jobfoundry
Jobfoundry
Amazon

Senior Delivery Practice Manager - Engagement Management, ASEAN Professional Services

Amazon
BusinessSG, SingaporeFull-time2 weeks ago
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About the role

AI summarised

This is a senior leadership role at AWS Professional Services in ASEAN, responsible for leading the Engagement Management practice. The role involves overseeing complex cloud transformation programs, managing a team of Engagement Managers, and serving as a strategic advisor to C-suite executives. The ideal candidate has deep business consulting expertise, experience leading technical teams, and a background in program delivery and business development.

BusinessFull-time

Key Responsibilities

  • Lead and develop a team of Engagement Managers capable of successfully managing diverse cloud transformation programs in AI, data, migration, modernization and security.
  • Implement and enhance mechanisms to improve delivery quality and engagement manager productivity; Provide thought leadership in engagement methodologies and best practices adoption.
  • Serve as strategic advisor to C-suite executives, leading steering committees and executive engagements.
  • Own customer escalations, feedback, corrective actions, and learnings to drive customer satisfaction
  • Navigate complex escalations with executive temperament, transforming challenges into relationship-strengthening opportunities
  • Participate in business development, pre-sales, and contract negotiations
  • Collaborate with local, regional, and global teams to design and implement cloud programs
  • Effectively communicate delivery portfolio health and status to Sr. Stakeholders internally and externally.

Requirements

  • Bachelor's degree in Computer Science, Math, or a related field
  • Proven track record leading technical teams in delivering complex, transformational IT programs.
  • Experience building and scaling technical and/or consulting teams of 30+ members; Technical depth and credibility to guide delivery of complex transformational programs.
  • Experience with Agile and Project Management frameworks, methodologies, and tools, with track record working with various delivery models including Fixed Price and Time & Material.
  • Business consulting expertise translating technical requirements into customer outcomes and experience in pre-sales or sales and contracting for complex service engagements.
  • Technical leadership experience in cloud and/or AI product / technology organizations / MNCs.
  • Track record in scaling teams, processes and capabilities in fast growth environment.
  • Enterprise IT consulting and/or delivery experience with global companies.
  • Certifications in PMP, Agile certifications (CSM, PSM, PMI-ACP, SAFe), PRINCE2 or equivalent.