About the role
AI summarisedThe Senior Digital Workplace Systems Engineer designs, integrates, and supports AI‑enhanced digital employee experience platforms, focusing on ServiceNow integration, automation, and proactive monitoring to improve endpoint health and user satisfaction.
ElectronicsOnsiteInformation Technology
Key Responsibilities
- This role is expected to work closely with internal delivery teams as well as the service delivery management team to provide an enhanced service delivery outcome through proactive monitoring, automated remediation, and data-driven insights.
- DEX Platform Integration and Configuration
- Configure, optimize, and maintain integration between the DEX and ServiceNow ITSM platforms.
- Enable real-time enrichment of ServiceNow incidents with endpoint telemetry, including device performance, configuration status, and health scores.
Requirements
- and Experience
- Bachelor’s degree in Information Technology, Computer Science, or equivalent.
- At least 5 - 6 years of experience in IT Service Delivery and End-User Computing, or Digital Workplace roles.
- Strong hands-on experience with ServiceNow ITSM/ITOM modules and API-based integrations.