About the role
AI summarisedJoin the Customer Satisfaction & Quality Team at Schneider Electric as a Quality Intern and play a crucial role in addressing post-sales quality complaints to ensure customer satisfaction. This internship offers a unique opportunity to learn about and contribute to excellence in quality processes while making a tangible impact on customer relationships.
IndustrialOnsiteCustomer Projects & Services
Key Responsibilities
- Support the Front Office Quality team in tackling customers' post-sales quality complaints and issues.
- Apply and enhance processes to swiftly resolve quality complaints using CRM software like Salesforce.
- Understand and navigate escalation pathways for major customer issues, collaborating with various organizations to achieve the best outcomes.
- Utilize Data Analytics & Visualization tools like ThoughtSpot and Tableau to pinpoint top quality issues and spearhead impactful projects.
- Collaborate with diverse internal and external stakeholders to contain, correct, and prevent problems affecting valued customers.
- Contribute to the execution of effective containment actions for known issues, ensuring swift and thorough resolutions.
- Participate in customer site visits to address complaints and present innovative resolutions.
- Facilitate interventions by Technical Experts when needed, ensuring timely and effective solutions.
- Manage and monitor warranty returns, including RMAs.
Requirements
- Bachelor's Degree in Engineering
- Customer-oriented mindset with a passion for helping others and finding solutions.
- Strong problem-solving abilities.
- Analytical skills to address real-world quality issues.