About the role
AI summarisedThis is a Consumer AML Specialist role at a bank, responsible for handling outbound calls/emails, performing video calls for identity verification, reviewing account opening documents, and ensuring compliance with AML/KYC procedures. The role requires a diploma holder with customer service or operations experience, preferably in banking.
BusinessFull-timeGeneral
Key Responsibilities
- Handle all outbound calls / emails with professionalism
- Perform video call in a consistent and professional manner to prevent identity fraudulently
- Handle internal service enquiries
- Resolution of complaints within guidelines
- Logging of service requests, complaints and enquiries
- Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA
- Ensure superb follow-up and fulfil promises made to our customers
- Reviewing of transaction and filing of escalation memo whenever necessary
- Verification of account opening documents
- Call customers to follow up on pending documents if any and explain product mechanics when necessary
- Review account opening applications within Service Level
- Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment
Requirements
- Diploma holder, and above
- Customer Service / Operations related experience, preferably from banking
- Self-motivated and strong in relationship building
- Positive work attitude and high degree of initiative and drive
- Excellent interpersonal and communication skills