About the role
AI summarisedThe Train Captain operates passenger trains on SMRT's North-South and East-West lines, ensuring safe, reliable, and efficient service. Responsibilities include train operation, communication with the Operations Control Centre, making public announcements, and responding to emergencies. The role requires a NITEC in Engineering, shift work availability, and strong customer service and communication skills.
TransportFull-timeGeneral
Key Responsibilities
- Provide professional image and excellent service to enhance commuters travel experience
- Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately
- Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train
- Make effective radio communication with Operation Control Centre to report operational and situation updates
- Make in-train public address announcement to update operational and train information to commuters onboard trains
- Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises
- Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures
- Assist commuters in distress, or casualties during an emergency
- Participate in the continuous improvement of work systems and processes
Requirements
- NITEC in an Engineering discipline
- Able to work shift including weekends and public holidays
- Possess basic IT/digital literacy
- Possess a friendly and pleasant disposition
- Possess a customer service-oriented personality
- Able to communicate effectively and clearly
- A well-discipline and good team player
- Be meticulous and alert
- Able to work independently
- Able to work under stressful environment