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Singapore Airlines

Information Technology - End User Computing (EUC) Engineer

Singapore Airlines
BusinessSearch by LocationFull-time4 weeks ago
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About the role

AI summarised

The EUC Engineer will drive the transformation of End-User Computing at Singapore Airlines by integrating AI-driven solutions and automation. Responsibilities include managing EUC projects, administering Microsoft technologies, automating device management, troubleshooting with AI tools, and staying updated on emerging technologies. The role requires a Bachelor's degree in IT or related field, at least 3 years of EUC experience, and advanced proficiency in Microsoft technologies.

BusinessFull-time1643

Key Responsibilities

  • Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.
  • Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.
  • Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.
  • Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.
  • Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.
  • Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.
  • Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.
  • Use predictive analytics and machine learning models to proactively identify and address potential issues.
  • Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.
  • Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.
  • Strong troubleshooting skills for resolving complex technical issues.
  • Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.
  • Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune.
  • Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL is preferred.
  • Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.
  • Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Strong interpersonal skills.
  • Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.
  • Proactive in staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.