About the role
AI summarisedService Controller at SMRT Buses, working in the Bus Operations Control Centre to regulate bus headways, handle incidents, and provide customer service. Requires diploma and shift work at Jurong West.
TransportFull-timeGeneral
Key Responsibilities
- Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system.
- Ensure bus services achieve standards and operate with no bunching and excessive early arrival.
- Ensure Bus Captains adhere to scheduled timing.
- Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT).
- Assist Bus Captains in handling real time incidents.
- Ensure that all events and decisions for the allocated services during the shift are recorded down.
- Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations.
- Assist customer service team for lost and found items.
Requirements
- Minimum Diploma in any field.
- Prior customer service working experience would be beneficial.
- Experience in the public transport network would be advantageous.
- Candidates must be willing to work at Jurong West area.
- Microsoft Office skills.
- First aid will be advantageous.
- Great communication skills.
- Problem solving skills.
- Able to work in a fast-paced environment.
- Stress resilient.
- Able to function in a team and as an individual.
- Candidates who are bilingual will be advantageous.
- Able to commit to shift hours.