About the role
AI summarisedSenior Associate role in Custody Client Service Management within Institutional Banking Group Operations at a bank. Responsible for managing client relationships, ensuring service delivery, and handling operational aspects of custody services.
BusinessFull-timeGeneral
Key Responsibilities
- Manage day-to-day client service operations for custody clients
- Ensure timely and accurate processing of client instructions
- Handle client inquiries and resolve issues promptly
- Coordinate with internal teams to deliver seamless service
- Monitor service level agreements and performance metrics
- Prepare and present service reports to clients
- Identify opportunities for process improvements
- Support onboarding of new clients and account setups
Requirements
- Bachelor's degree in Finance, Business, or related field
- Minimum 5 years of experience in custody or securities services
- Strong knowledge of custody operations and settlement processes
- Excellent communication and interpersonal skills
- Ability to manage multiple stakeholders
- Proficient in Microsoft Office applications
- Detail-oriented with strong analytical skills
- Experience in client service or relationship management
- Knowledge of regulatory requirements in custody
- Ability to work under pressure and meet deadlines