About the role
AI summarisedThe RPAC Support Team Leader at Apple leads a team of order management specialists to ensure seamless operations and exceptional customer support for Apple Store Online. This role focuses on driving operational excellence, developing talent through coaching and feedback, and using data to improve service delivery. The leader is responsible for fostering a high-performance culture, resolving order-related issues efficiently, and contributing to business improvement initiatives.
TechnologyOnsiteSupport and Service
Key Responsibilities
- Lead and oversee a team of Specialists in order management workflows
- Drive operational excellence in order management and business operations
- Develop talent through intentional coaching, continuous feedback, and development conversations
- Foster a culture of accountability, growth, and performance
- Ensure timely resolution of order-related issues
- Contribute to initiatives that drive business improvements
- Champion team well-being and foster a high-performance culture
- Leverage data-driven insights to identify systemic opportunities
- Implement impactful process improvements to elevate service delivery
Requirements
- 3+ years of leadership experience in an e-Commerce or order management environment
- Ability to remain composed and effective in a fast-paced, fast-changing environment
- Demonstrated ability to foster a positive, supportive, and high-performing team culture
- Strong emphasis on team well-being and engagement
- Strong analytical skills and problem-solving ability
- Outstanding communication and interpersonal skills
- Demonstrated ability to navigate ambiguity and provide clear direction
- Keen attention to detail with ability to think creatively and outside the box
- Proven track record in translating data insights into impactful process improvements
- Flexibility to work non-standard business hours, including evenings, weekends, and public holidays
- Knowledge in SAP is a plus