About the role
AI summarisedIT Executive responsible for providing daily IT support, managing IT infrastructure, and ensuring compliance with corporate IT standards in a project-based environment (EPC, construction, shipyard, oil & gas). The role involves coordinating with corporate IT teams, managing IT assets, and supporting project offices and site facilities.
IndustrialFull-timeGeneral
Key Responsibilities
- Act as the primary IT focal point for all project-level IT matters.
- Provide daily IT support, troubleshooting hardware, software, network, and access issues.
- Ensure IT systems support project execution, reporting, and project controls activities.
- Coordinate with company-level IT teams to ensure compliance with corporate IT standards.
- Support deployment, configuration, and access to corporate systems for project users.
- Escalate unresolved IT issues and track to resolution.
- Ensure all project IT practices comply with corporate IT policies, cybersecurity, and data governance requirements.
- Support IT audits, compliance checks, and internal reviews.
- Maintain documentation for IT configurations, access approvals, and system controls.
- Monitor and track all IT incidents, requests, and service issues.
- Maintain IT logs, trackers, and reports on recurring issues and resolutions.
- Provide periodic IT status updates to project management.
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related field.
- 2–5 years of IT support experience, preferably in project-based environments (EPC, construction, shipyard, infrastructure, oil & gas).
- Experience liaising with both end users and corporate IT teams.
- Strong knowledge of IT support, hardware, software, and basic networking.
- Experience supporting project offices or site environments.
- Understanding of IT compliance, security, and corporate IT governance.
- Advanced skills in Microsoft Excel (pivot tables, dashboards, analytics).
- Familiarity with IT service ticketing systems (ServiceNow, Freshservice, Jira, etc.).
- Knowledge of IT best practices.
- Strong problem-solving and analytical skills
- Good communication and stakeholder management
- Ability to work independently in fast-paced environments
- Well-organised with strong tracking and follow-up discipline
- Service-oriented mindset