About the role
AI summarisedThis role involves managing dormitory operations including facilities maintenance, resident engagement, compliance reporting, and emergency response. The position requires a diploma/degree in a related field and at least 2 years of relevant experience, though candidates without experience are welcome. The role is based in Singapore and may require shift duties.
IndustrialFull-timeGeneral
Key Responsibilities
- Conducts daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
- Manages repair and maintenance works, cleaning, pest control, and landscaping services.
- Coordinates security and safety matters with service providers and ensure readiness of rooms/assets.
- Monitors contractor performance and escalate issues to Dormitory Manager where required.
- Manages resident check-in/check-out, room allocations, and occupancy records.
- Handles resident grievances, complaints, and welfare concerns in a timely and professional manner.
- Supports health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).
- Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.
- Coordinates SHERP reporting and submissions to relevant authorities.
- Prepares weekly activity reports, occupancy dashboards, and incident summaries for management review.
- Supports regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).
- Monitors and enforce House Rules, including addressing violations and issuing notices where necessary.
Requirements
- Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.
- Minimum 2 years of relevant working experience, preferably in dormitory/hostel/facilities management.
- Candidates without experience are welcome to apply.
- Strong interpersonal and communication skills to engage with residents, employers, and service providers.
- Good problem-solving, decision-making, and crisis management abilities.
- Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.
- Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.
- Fire Safety Manager certification is an advantage.
- Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.