About the role
AI summarisedThis role is for a Customer Service Officer in the export standard team within a logistics company. The officer will handle customer inquiries, process export documentation, and coordinate shipments to ensure timely delivery.
BusinessFull-timeGeneral
Key Responsibilities
- Handle customer inquiries and provide timely responses
- Process export documentation accurately
- Coordinate with internal teams and external partners for shipment execution
- Monitor shipment status and resolve any issues
- Maintain customer records and update order status in the system
- Ensure compliance with export regulations and company policies
Requirements
- Diploma or equivalent in any discipline
- At least 1 year of experience in customer service or logistics
- Familiarity with export documentation and procedures
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office applications
- Detail-oriented and organized
- Team player with a positive attitude