Business Analyst Intern

Key Responsibilities

• Understand and document key workflows, identify pain points and inefficiencies, and develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.
• Understand and establish baseline performance and SLA metrics, build dynamic reporting dashboards (e.g., Tableau, Excel) to track and visualize performance, and automate regular report generation and data pulls.
• Build a structured intake and tracking system for Sales/Channel quote requests using CRM tools (e.g., Salesforce), Google Forms + Sheets + automation tools, or shared inbox management or ticketing tools (e.g., JIRA, ServiceNow).
• Ensure the system supports request prioritization, assignment, escalations, and SLA tracking, and automate alerts, updates, and reporting.
• Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).
• Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
• Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
• Innovate new ways to visualize or improve visibility into sales performance trends.