About the role
AI summarisedAs part of the Asia Pacific Technical Support hub, you will be responsible for ensuring the continued airworthiness and high reliability of Airbus Helicopters fleet in the Asia Pacific region by providing expert technical support for Health and Usage Monitoring Systems (HUMS) and Connected Services.
AerospaceOnsite
Key Responsibilities
- Attend to customer queries and technical problems related to HUMS systems.
- Provide specialized technical support to customers and AH Customer Centres on HUMS and Connected Services topics.
- Manage product-specific issues, including Product Improvement Plans and Top Irritants affecting Customer Satisfaction.
- Serve as the escalation contact, ensuring all high-level customer issues are addressed appropriately.
- Support Aircraft On Ground (AOG) hotline and enquiries pertaining to HUMS and Connected Services.
- Conduct fault isolation, root cause analysis, and follow-up on technical events with headquarters.
- Maintain regular communication through technical review meetings, site visits, and conference calls to strengthen customer relationships.
- Contribute to the collection of network technical/HUMS issues and prepare detailed impact analyses for product improvement.
Requirements
- Recognized Aerospace or Engineering Diploma or Bachelor's Degree, or related.
- At least five years working experience in helicopter maintenance.
- At least five years working experience with HUMS systems.
- Effective written and oral communication skills in English.
- Computer literate with deep knowledge of Microsoft Windows Operating System and Office applications.
- Basic IT network knowledge and remote connectivity skills.