About the role
AI summarisedIntern role in End User Computing at Sembcorp, an energy and urban solutions provider. Responsibilities include installing/configuring hardware/software, providing IT support, maintaining systems, managing inventory, and supporting digital projects. Requires basic understanding of desktop/LAN/WiFi/WAN, knowledge of Windows/Mac OS, mobile devices, video conferencing platforms, and Office365/Azure.
UtilitiesFull-time
Key Responsibilities
- Install and configure computer hardware / software to user's devices (laptops etc); troubleshooting technical issues (i.e LAN/Wifi etc) if any
- Provide face-to-face and/or remote user training and IT support to local and overseas business units
- Monitor, conduct routine maintenance as well as perform system changes and development to IT systems, hardware, network and business applications (including products & solutions) to ensure optimal service operations
- Generate reports to analyse the service activities and delivery KPI; brainstorm ideas to enhance service delivery
- Support digital & technology projects and initiatives as per organization's direction
- Manage stock inventory and assist with the purchase of IT equipment
- Partner with external vendors to ensure optimal use of the system functions and that their services meet our business requirements
Requirements
- Basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
- Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
- Good understanding of mobile / smart devices, Android and iOS
- Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
- Good working knowledge and experience in managing Office365 and Azure
- Good verbal and written communication skills.