About the role
AI summarisedThe Retail Executive supports daily retail operations at The Singapore Mint, a subsidiary of Sembcorp Industries, delivering high-quality customer service and ensuring a positive shopping experience. The role involves assisting customers, handling sales transactions, maintaining store presentation, and promoting coins, collectibles, and premium merchandise.
UtilitiesFull-timeRetail
Key Responsibilities
- Attend to walk in customers and respond to product enquiries in a professional and courteous manner.
- Provide accurate information on products, pricing, promotions, and availability.
- Ensure a pleasant and consistent customer experience in line with service standards.
- Handle sales transactions, payment processing, and order collection accurately.
- Support basic after sales service such as returns, exchanges, and customer follow ups in accordance with company policies.
- Assist in achieving store sales targets through active customer engagement.
- Maintain product displays, visual merchandising, and overall store cleanliness.
- Assist with stock replenishment, basic inventory checks, and merchandise arrangement.
- Support promotional activities and product launches in the retail store.
- Maintain accurate records of sales transactions and customer requests.
- Assist with opening and closing duties of the retail outlet when required.
- Support ad hoc retail or operational tasks as assigned by the supervisor.
Requirements
- GCE 'O' Level, ITE, Diploma, or equivalent qualifications.
- Minimum 2–3 years of relevant experience in retail or customer service.
- Experience handling collectibles, gifts, lifestyle, or premium merchandise is an advantage.
- Strong interpersonal and customer service skills.
- Ability to communicate clearly in spoken English.
- Ability to communicate in Chinese is an advantage to support customer interactions.
- Pleasant, professional, and service oriented attitude.
- Able to work independently as well as in a team.
- Basic familiarity with point of sale systems and cash handling is preferred.
- Willing to work on weekends and public holidays based on retail operational requirements.