About the role
AI summarisedThe Operations Manager oversees the operationalization and maintenance of commercial assets such as shop spaces, machine spaces, and STL spaces. They manage retail, co-working, and vending machine businesses, ensuring high-quality user experience, cost management, and team leadership. The role requires a customer-centric mindset and experience in commercial property operations, customer service, or hospitality.
TransportFull-timeGeneral
Key Responsibilities
- Assist the management to operationalize assets such as Shops Space, Machine Space and STL Space acquired per the business plan
- Ensure assets are well-maintained, with timely rectification of defects and maintenance issues to uphold quality and operational standards.
- Support in commercial space acquisition plan through implementation with system and process
- Support the management in the cost management in day-to-day operations
- Manage and facilitate necessary operational workstreams with relevant stakeholders
- Lead and ensure month end closure on revenue and expenses invoices and work collaboratively with the Finance Team
- Lead and prepare weekly/monthly Manager's Report and share with relevant stakeholders internally
- Lead by example by consistently demonstrating of Staytion values and fostering a culture that encourages team members to embody them.
- Manage, inspire, support, and guide your team to achieve goals by identifying knowledge gaps, and train and/or arrange training when necessary
- Being the point of contact for stakeholders and tenant management, handles feedback and coordinates resolutions in a timely manner
- Lead and facilitate in operations and maintenance management from a Master Tenant perspective with the landlord's PMO team
- Make suggestions regarding maintenance and improvements of the space; identify, follow up and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth
Requirements
- Diploma from recognized institute and/or minimum 3-year experience in the commercial property operations, Customer service, F&B, events and hospitality sectors.
- Possess clear business creation value customer-centric mindset
- Strong communication skills
- Strong organisational and multitask skills
- Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
- Effectively handle pressure and problem solve
- Keen eye for detail and ability to take initiative
- Might need to work on weekends and public holidays
- 5 Days work week