About the role

AI summarised

The Scheduling Coordinator acts as a key liaison between customers and internal teams to manage the end-to-end customer experience, from order placement through installation. Responsibilities include resolving service issues, coordinating production and shipping schedules, managing contracts and invoicing, and supporting pre- and post-sales activities. The role may involve project management for regional or multi-country initiatives and requires strong communication and organizational skills.

Life SciencesOnsite

Key Responsibilities

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Resolves customer service issues for complex, multi-country or multi-regional accounts
Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries
Influences changes to production and/or shipping schedules and price changes
May identify and follow up on business opportunities
May be responsible for project management of country, regional or multi-country projects

Requirements

Bachelor's or Master's Degree or equivalent
Post-graduate, certification, and/or license may be required
Generally, requires minimal to no prior relevant work experience